In an effort to keep our prices as low and competitive as possible, we do not offer exchanges or refunds. However, if you are not satisfied with your purchase, simply return the unused item in its original condition within 14 days of receipt and we will provide store credit, minus our original shipping and handling costs.
You are responsible for shipping costs associated with returns and for any damages or losses incurred in return shipping. Please remember to insure and utilize delivery confirmation with your return package.
All returns must be received in unworn, unwashed, new condition, and with original tags still attached.
Include your contact information and original packing slip when returning items. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description and Reason for Return. If you do not include one of these with your return, it will delay processing.
Mail your return to:
La Te Da - RETURNS
133 S. Main
Boerne, TX 78006
We will not accept return of items that have been worn; items with stains of any sort (makeup or deodorant stains included); items with attached pet hair; or items with noticeable odors such as smoke, perfume, or pet odor.
ALL accessories, including jewelry and handbags, are non-returnable.
Bath bombs and items worn on the head (hats, beanies, headbands, etc) are not returnable, due to sanitary concerns and requirements.
Shoe boxes must be returned undamaged, along with the shoes. Please do not use the shoe box as the main shipping container.
Items marked as on "Sale" or as a "Door Buster"; promotional items; items sold at a 30% or more discount; and items purchased with store credit issued in conjunction with, or as a result of, sponsored contests or giveaway winnings are not eligible for return.
Good To Know:
If your order included a "Free Gift" and your return lowers your total to beneath the threshold for the free gift, the price of the free gift will be deducted from your gift card amount (unless returned).
If the items returned are not accepted for return, you will be responsible for picking up the item from the store or paying a $20 shipping & handling fee for the items to be shipped back to you. We will hold non-returnable merchandise for 14 days. After 14 days the items will be donated to charity.
Upon approval, return processing takes 1-3 business days to complete. You will receive an email to the email address we have on hand with the information about how to redeem your store credit. We cannot send your gift card to a different email address than the one you used when placing your order.
If You Received A Damaged Item:
We are diligent in wrapping each order with care, so that it reaches you safely. However, if you suspect an item has arrived to you in damaged condition, please email a clear image of the product in question to firstname.lastname@example.org within 24 hours of delivery receipt. Please note that the actual time of delivery will be checked and verified through our carrier's tracking system. Damages caused by removing hang tags will not be accepted. Please use scissors to remove all tags.